First time visiting? Click here for how things work!

How things work on the Marketplace

 

Order Online, Pick Up Curbside. 

The Marketplace does not ship or delivery orders. If you have a special request from a specific seller, please contact them directly. Their contact information can be found on their seller profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop.

Face coverings are required in all downtown Belleville businesses. Please wear your face covering when picking up your order.

JANUARY 2021 UPDATE: When picking up your order, you cannot enter the business. Each location will have a procedure for contactless transfer of your order to you.

 

MARKETPLACE E-GIFT CARDS: Can be purchased here.

DOWNTOWN PHYSICAL GIFT CARDS: Can be purchased here.

 

Frequently Asked Questions


How does it work if I order from multiple stores?
When you checkout with multiple items from multiple stores, an order will be created for each store to fulfill their item within your order. You may receive multiple pick up notices.

How do I find my Pickup time?
If you received an email that your order is ready for pick up, check out the store profile to ensure you know which days/times someone will be at the store. The Pickup day/time may vary by store.

What is the refund policy?
Each shop has their own policy for refunds and returns. Please read their policies before making a purchase.
The policy information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop and view their policy.

How do I log into my account?
Click on the person icon in the top right corner of the main menu. You can also click here: https://shop.downtownbelleville.ca/account/login

When will my order be ready for pick up?
If you placed an order and haven’t received a communication for pick up within 4 days, contact the seller directly.
The contact information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop where you ordered.

How do I contact a seller to adjust my order?
The contact information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop where you ordered.

Can I use my physical Downtown Gift Card on the Marketplace?
Physical Downtown Gift cards or certificates can only be used in physical locations. Physical gift cards can be purchased online here. If you'd like to buy an eGift card to use only on the Marketplace, you can purchase it here.